Ban the Phrase: ” I’m Sorry You Feel That Way”
Here's a scenario that happens to almost everyone at some point: You need to have a difficult conversation at work, and it’s not easy to speak up. But you do it anyway. “I thought that I was going to be part of that meeting, and I felt left out when I didn't get the invitation.”Then you get this response: “Well, I’m sorry you feel that way.”Is that a satisfying answer? Of course not. "I'm sorry you feel that way" is a phrase that implies that the person feeling unhappy is somehow at fault for having their feelings at all. It leans on that person to change their feelings, and doesn’t offer any attempt at understanding or connection. Other answers that come off similarly include “I’m sorry,” with no further discussion, and…