What Can Confusion Tell Us?
Recently I worked with a leader who said that he was confused about an important decision he needed to make. We discussed ways he could figure out an answer, but when I saw him next, he said he was still uncertain, and listed for me some of the pros and cons of making one choice or another. I thought he was getting somewhere with a decision, but in the end he postponed yet again. “I just don’t know what I want to do,” he said. He was far from the first person I’d worked with who was stuck in confusion, which can feel like being trapped in clingy mud. I also knew that, deep down, he had an answer about what he should do. I like to say that confusion is the…