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The Gift of Saying ‘No’

She was extremely busy, but she always seemed to say ‘yes,’ anyway. “Yes, I’ll get that report done by the deadline you’ve set.” “Yes, I’ll put the meeting on my calendar.” Sometimes she didn’t actually say yes—sometimes she just didn’t reply. To an email from a colleague with a deadline included. To a phone call […]

Knowing When It’s Time For A Conversation

Most leaders spend part of every day in conversation. Some conversations are built into the day, along with meetings, lunches, and phone calls. But at other times, we can choose to shut our office door and be silent, or to reach out and initiate a conversation. At these times, we may begin to think about […]

The Art Of Letting Others Shine

Working with Monica* is a blast. She is fun, warm, and engaging, and works more than anyone, without ever seeming to tire. When she does take vacations, she is scuba diving in Roatan, or climbing Mt. Kilimanjaro. Yet the flip side of her exciting, overflowing temperament is that at work, Monica wants control of everything. […]

Triangles (Part Two): 3 Reasons We Love Them

I’ve written recently about the human tendency to form social triangles, and how this habit can cause communication problems in the workplace. I often find that there is low awareness of the triangles people are forming in the workplace. Why are they such a sneaky and seductive form? Below I look at three reasons for […]

Solving Workplace Triangles

We often group together in threes. Triangles are stable geometric forms, (at least when they aren’t resting on a point), and are such a natural part of life that few people notice when they are in one. We’ve all heard of “love triangles,” but we also form non-romantic triangles with our families, with friends, and […]

Leaders Need To See and Be Seen

There is a deep human longing to be seen. It is one of the greatest possible gifts to show others that you see them. In the workplace, feeling seen, noticed, and acknowledged by those you admire for who you are and for your efforts is a tremendous motivator. To really see others we need to be […]

Three Books For Leaders (Part Two)

In June, I recommended three leadership books for summer reading. Here are three more books I have found helpful to my work, to take readers into fall. Drive: The Surprising Truth About What Motivates Us by Daniel Pink. Riverhead Books. December 2009. Pink gives real-life examples about what motivates a person. As it turns out, it’s […]

What Is Your Leadership Brand?

Your leadership brand is what people say about you when you’re not in the room. What do you think they would say about you? What would you want them to say? If you’re interested in working on your leadership brand, remember that your brand is not based only on tasks, or on results, but on your […]

Managing The Tangle Of Anxiety

Have you ever wrapped up a vacation by losing sleep over the work ahead of you? You might have set aside your cares for a few days, but now your mind is spinning with anxiety about your bulging email inbox, an aggravating situation with a co-worker, or an important presentation. Some of our best vacation moments […]

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