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Every day presents a new chance to either communicate clearly, or to stumble into confusion, conflict, and hurt feelings. One of the biggest sources of communication conflict lies in the gap between what we say, and how that communication is received by others. In this dangerous gap, the impact we intend can be distorted, as […]
With a pandemic at hand, plenty of things have gone wrong. But as I work with my clients, I also notice some things that are going right as leaders work to strengthen their organizations. Leaders are taking actions and initiating changes that will improve their businesses, not just during difficult circumstances, but into the post-pandemic […]
Emotions need acknowledgement in the workplace. Otherwise, they’re a little like free radicals—molecules containing an unpaired electron that are known to be unstable and highly reactive. Free radicals can be very damaging. Unless we pay attention to them, tune in to them, name and validate them, emotions in the workplace can wreak similar havoc. Not […]
There can be great wisdom in a team. In fact, groups are often able to make better decisions than any single individual. But there’s a caveat: only emotional intelligent teams can be this effective. Most of us, at some point, have encountered the other kind of team or group—the type that makes a person want to […]
Who would you be if you took time for silence? Given the level of noise that surrounds us, we might never know the answer to that question unless we consciously set aside time for quiet. By “noise,” I mean not only the sounds of phones, construction, screens and traffic, but the chatter of texts, emails, […]
Last week I posted about the process of defining who we are at our core, by looking closely at the elements that make up our past and creating a timeline. Digging in and figuring out what brings us joy, (and what doesn’t), helps us make decisions about our future. It gives us a clearer understanding of […]
One of the best ways to make a decision you won’t regret is to make sure that you are making it in line with your own values. What is most important to you? The list of values is long: bravery, humility, honesty, justice, love of family, freedom, strength, discipline, kindness, equality, creativity, peace, generosity, achievement, […]
Most of us will hold back at one point or another when we could be leading with our full selves. We have an inkling of where we want to go and what we want to do. We know what we’d be good at, or at least we have a suspicion. Yet, in our everyday lives, […]
Recently I worked with a leader who said that he was confused about an important decision he needed to make. We discussed ways he could figure out an answer, but when I saw him next, he said he was still uncertain, and listed for me some of the pros and cons of making one choice […]
I’m so proud and pleased to see my new book How Do You Want To Show Up out on the shelf at one of my favorite bookstores, surrounded by the books of writers I admire. I also feel immense joy and gratitude when I hear that people have been buying copies. I’m hopeful that the […]
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